Privacy Policy

Effective Date: 31 July 2026

Student Travel Desk ("Student Travel Desk", "STD", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, book a tour, contact us, or use our services.

1. Who We Are
Student Travel Desk is a UK-based tour operator providing coach tours and travel experiences throughout the United Kingdom. If you have any questions regarding this Privacy Policy, please contact us using the details on our Contact page.

2. Information We Collect
Depending on how you interact with us, we may collect:

Personal Information
• Full name
• Email address
• Telephone number
• Billing address
• Emergency contact details (where required)
• Passenger information necessary for your booking

Booking Information
• Tour booked
• Travel dates
• Number of passengers
• Booking reference
• Optional extras purchased

Payment Information
Payments are securely processed by Stripe. Student Travel Desk does not store your full debit or credit card details.

Technical Information
When you visit our website we may automatically collect: • IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral website

3. How We Collect Your Information
We collect information when you: • Book a tour through our website using Rezgo.
• Complete a contact form.
• Subscribe to our newsletter.
• Contact us by email or telephone.
• Browse our website.
• Communicate with us through social media.

4. How We Use Your Information
We use your personal information to: • Process your booking.
• Confirm reservations.
• Communicate important travel updates.
• Respond to enquiries.
• Provide customer support.
• Improve our website and services.
• Send newsletters and promotional offers where you have chosen to receive them.
• Prevent fraud and protect our business.
• Comply with legal obligations.

5. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process personal data where: • It is necessary to perform our contract with you.
• We have your consent.
• We have a legitimate business interest.
• We are legally required to process your information.

6. Booking Platform
Our online booking system is provided by Rezgo. When you make a booking, your booking information is securely processed through Rezgo in accordance with their privacy practices.

7. Payment Processing
Payments are processed securely by Stripe. Student Travel Desk never stores your complete payment card details. Payment information is handled directly by Stripe using industry-standard encryption and security measures.

8. Email Marketing
If you subscribe to our newsletter, we may send: • Travel offers
• New tour announcements
• Promotions
• Company news You may unsubscribe at any time using the unsubscribe link included in every marketing email.

9. Cookies
Our website may use cookies to: • Remember your preferences.
• Improve website performance.
• Analyse website traffic.
• Improve your browsing experience. You can disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

10. Sharing Your Information
We do not sell your personal information. We may share your information only where necessary with: • Rezgo (booking management)
• Stripe (payment processing)
• Coach operators providing transportation
• Professional advisers where legally required
• Government authorities where required by law

11. Data Security
We take appropriate technical and organisational measures to protect your information against: • Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure Although we work hard to protect your information, no internet transmission can be guaranteed to be completely secure.

12. Data Retention
We keep personal information only for as long as necessary to: • Manage bookings.
• Provide customer support.
• Meet legal, accounting and tax obligations.
• Resolve disputes. When information is no longer required, it is securely deleted or anonymised.

13. Your Rights
Under UK data protection law, you may have the right to: • Access your personal information.
• Correct inaccurate information.
• Request deletion of your data.
• Restrict processing.
• Object to processing.
• Withdraw consent where processing relies on consent.
• Request a copy of your personal data. To exercise these rights, please contact us.

14. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing personal information.

15. Children's Privacy
Our services are intended for individuals who can legally make bookings or who are travelling with the consent of a parent or guardian. We do not knowingly collect personal information from children without appropriate consent.

16. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services. Any updates will be published on this page together with the revised effective date.

18. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Student Travel Desk using the contact details provided on our website. ```